BlackCube Technology®

XTech HelpDesk 1.0

XTech HelpDesk 1.0 represent one of the most advance tools for internal user service relationship, taking technical support to the next level of service, quality and productivity. It’s oriented to the management of medium and large enterprises where the users support and user quantity grows.

This package allows the technician to have on time information about the user, his location, hardware and software pc description and others important details when giving a technical service to a user.

The user have a web access interface that allows to set the services orders from his own office without call the IT department. The optimized knowledge base give the technician historical data about past orders and how they were solved.

Main Features.

	Service orders web access and client/server control center access.
	Service orders authorization for special orders type.
	Service orders sub-tasking.
	Email and mobile email technician notifications.
	Management and maintenance for:
	Technicians.
	Departments.
	Products.
	Equipment suppliers.
	Pc users.
	Services.
	Locations.
	Software licencing.
	Order types.
	Knowledge Base.
	SMTP server configuration for email and mobile email notifications.
	Web publishing news module for service orders on the intranet.
	Completed service order survey for service measurement.
	Unlimited Pc inventory.
	Remote pc auditing (Hardware and software components).
	Full xml remote auditing.
	Xml audit viewer tool.
	Remote installed software tracking.
	Pc inventory automatic loading from the network.
	Routers and switches terminal administration module.
	VNC viewer module for users remote monitoring through vnc server. (AT&T OpenSource Technologies).
	Users access control and management.
	Unlimited user access.
	Backup module. (Backup machine).
	Data export to:
	Excel.
	Html.
	Xml.
	Txt.
	Special grouping and search feature to easly data handling and exporting.


AgentX	Xtech	BKT2	AddBox